Welcome to Bigspex

Privacy Policy

We believe trust is everything. Hence, we follow the highest standards for securing all transactions and customer information privacy. Please read below to learn about our data/information collection and sharing practices.


Our privacy policy is subject to change at any time without notice at the discretion of the management. Do make sure you are aware of any changes by reviewing this policy periodically.

By visiting this website you agree to be bound by the terms and conditions of our Privacy Policy. If you do not agree please do not use or access our website.

By using our website, you express consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

Sharing of personal information

We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Delivery & Shipping Terms

We can offer the above products a day before, but we prefer to take a little more time in ensuring that the product you have ordered goes through a stringent quality check. We care for your eyes and it is our duty to offer you with high quality optical products so that you see better and experience a difference in the world of online eyewear shopping.

We offer standard delivery & Fast delivery to our consumers, Fast delivery comes with below T&C

1) Fast Delivery applicable for prepaid orders.

2) Valid for all power range.

3) Delivery timeline starts post prescription confirmation.

4) Mentioned date is tentative and subject to change.

Shipping Charges & Mode

At bigspex, we always use the best whether it is the raw materials of eyeglasses or the courier or transport services for their delivery. All the products are shipped through Air Cargo for customers who are not in the base area. Base Area is 200 kms in and around our manufacturing plant.

We don’t charge anything from our customers for shipping charges currently. As and when we wish to collect shipping or delivery charges from the customer, we will inform the same at the time of booking or order placement to the customer.

Restriction Applicable on Discount / Flash Sale

1) Maximum quantity of products allowed per user to shop during sale period is two.

2 All sale / discount pricing is applicable to customers only, any trader who buys during this offer will not be eligible for the discounts / sale prices.

3) Bigspex reserves the rights to cancel the orders in case it finds out that the product is not bought by the end consumer.

4) If the products bought under sale are returned, shipping charges will be not be refunded.

Conditions of Warranty:

1) On the expiry of the warranty period, this warranty will terminate.

2) Under this warranty, only manufacturing defects like faded color, defective lens coatings, and parts broken due to a manufacturing defect etc. will be covered.

3) This warranty is not applicable on damages resulting from any sort of negligence, mishandling, accidents, corrosion or rust, and loss of components or accessories on the customer’s part.

4) This warranty is valid only when you buy through bigspex.com.

5) A product will only be replaced by the company on its sole discretion depending on the nature of defects.

6) The company will not be accountable for payments or refund against any incidental or consequential damages.

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